1. About Us
This website www.rlg-innovations.co.uk is owned and operated by
Haternware Industrial Estate,
VAT Reg N°: GB 332262728
If you need to contact us please use the details above.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 07875335702.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or PayPal.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched as quickly as possible after the order is placed, however please allow up to 28 days for delivery and any estimated dispatch date is a an estimate, which can change without notice.
4.2 We will normally deliver goods within 28 working days of dispatch.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our goods anywhere in mainland Great Britain and Republic of Ireland. If you require the goods to be delivered elsewhere you must contact us before purchase.
4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Disposal of packing materials is your responsibility.
4.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.10 If the goods are lost or damaged in transit, please let us know promptly.
4.11 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.13 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
5.1 Goods returned because they are unwanted or incorrectly ordered, will be returned at the Customer’s risk and expense.
5.2 Must be returned within 7 days from the day after the goods are received and must be undamaged and in original packaging.
5.3 The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
5.4 Any Goods returned in this way may be accepted at the discretion of the Company but will be subject to a restocking fee of 30% of the invoice value of the Goods (subject to a minimum charge of £10).
5.5 Any goods supplied in cut lengths or that have been made specifically to a customer’s specification, will be subject to a restocking fee of 80% of the invoice value of the Goods.
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 RLG-Innovations are only liable to provide warranty for items supplied by RLG-Innovation’s to the original customer to which the company supplied goods.
6.3 RLG-Innovations will endeavor to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
6.5 Warrantable goods are to be returned to RLG-Innovations. The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 Upon receipt of warrantable goods, RLG-Innovations will, free of charge, repair or, at RLG-Innovations option, replace Goods which are proved to the reasonable satisfaction of RLG-Innovations to be damaged or defective due to faulty materials, workmanship or design. This obligation will not apply:
• If the defect arises because the Customer has altered or repaired such Goods without the written consent of RLG-Innovations
• Because the Customer did not follow the manufacturers’ instructions for storage, usage, installation, use or maintenance of the Goods;
• If the Customer has failed to notify RLG-Innovations of any defect in accordance with Condition 7 where the defect should have been reasonably apparent on reasonable inspection; or
• If the Customer fails to notify RLG-Innovations of the defect within 3 months (or such other period as the Company shall specify at the time of acceptance of the order for the Supplies, which in some cases may be a number of hours of operation) of the date of dispatch of the Goods.
• If the item or its components have fallen or been dropped.
• If there is corrosion as a result of poor storage or inadequate preparation for storage.
• If there is miss-assembly of parts or components not assembled by the manufacturer or RLG-Innovations and supplied disassembled for packing and transport purposes.
• If there is corrosion emanating from stone chips or any other impact or abnormal stress damage.
• If work other than the maintenance set out in the product manual has been carried out by anyone other than the manufacturer, RLG-Innovations or an engineer designated in writing by the manufacturer or RLG-Innovations
• If there is incidental or consequential loss or damage.
• If service bulletins from the manufacturer or RLG-Innovations have not been adhered to.
• If there have been any occurrences of overheating or seizure of engines due to prolonged high speed running of the engine, running with excessive loads, running with inadequate loads or running with insufficient or inappropriate oil.
• If there is dirt, sand or foreign bodies in the engine or consumables used.
• If an engine has been run without suitable air, oil or fuel filtration.
7. Performance and fit for purpose
Unless any performance figures, tolerances, characteristics or compliance with legislation or regulation have been specifically and expressly warranted by a director of RLG-Innovations in writing, RLG-Innovtions accepts no liability for any failure of the Supplies to comply with such criteria, whether attributable to RLG-Innovations’ negligence or otherwise. The responsibility for ensuring that Supplies are sufficient and suitable for a particular purpose is the Customer's, unless specifically stated in writing by a director of RLG-Innovations. Any advice or recommendation given by an employee of RLG-Innovations which is not confirmed in writing by a director of RLG-Innovations is acted on entirely at the Customer's risk and RLG-Innovations shall not be liable for any such advice or recommendation which is not so confirmed. The liability of RLG-Innovations to the Customer, should any warranty, statement, advice or recommendation confirmed in accordance with this Condition 10 prove to be incorrect, inaccurate or misleading, will be limited to the refund of the price paid for the Supplies or, at RLG-Innovations option, the supply of replacement Supplies which are sufficient and suitable.